1) Delivery to “Tail End” of the Truck – the truck driver is obligated to deliver the shipment to the back of his or her truck. This means that the customer is responsible for having either a loading dock or a forklift to use to get the shipment off the back of the truck and into their building.
2) Commercial address – if your shipment is to a residential address, please indicate that when ordering and our system will automatically add the surcharge for deliveries to a Residential Address. If a shipment is calculated to a Commercial Address and the delivery company later determines that was in fact a Residential Address, the customer hereby authorizes Dry Erase Designs to charge the customer for this Residential Delivery Surcharge.
3) Someone must be present to sign for your shipment (No exceptions) – So either:
- Plan accordingly to ensure that someone will be at your delivery address to receive your shipment
- When ordering, be sure to specify when someone will not be there (i.e. “No Receiving Hours on Mondays” or “Closed the Monday after the Fourth of July Weekend”).
